Privacy Policy

1. Introduction

At TRILLFIT, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our studios, or interact with our website and digital platforms.

By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Billing and payment information
• Emergency contact information
• Health and fitness information (when voluntarily provided)
• Profile photos and social media information
• Communication preferences

2.2 Automatically Collected Information

When you use our website or digital services, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Location data (with your permission)
• Usage patterns and preferences

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve our services and user experience

3. How We Use Your Information

3.1 Service Provision

• Process membership registrations and payments
• Schedule and manage class bookings
• Provide customer support and respond to inquiries
• Deliver digital content and services
• Send important service-related communications

3.2 Marketing and Communications

• Send newsletters and promotional materials (with consent)
• Notify you about new classes, events, and services
• Conduct surveys and gather feedback
• Personalize marketing content based on your interests

3.3 Business Operations

• Analyze usage patterns to improve our services
• Conduct research and development
• Ensure security and prevent fraud
• Comply with legal obligations
• Protect our rights and interests

3.4 Health and Safety

We may use health information you provide to ensure your safety during classes, accommodate special needs, and provide appropriate fitness recommendations.

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email marketing and communications
• Website hosting and maintenance
• Data analytics and reporting
• Customer support services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 Consent-Based Sharing

We may share your information with your explicit consent, such as featuring you in marketing materials or sharing your achievements on social media.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and network infrastructure
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

5.2 Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data in a portable format

6.2 Communication Preferences

You can manage your communication preferences by:

• Updating your account settings
• Using unsubscribe links in emails
• Contacting us directly at info@trill.fit

6.3 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website and services.

7. Third-Party Services

7.1 External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

7.2 Social Media Integration

Our services may integrate with social media platforms. Information shared through these integrations is subject to the privacy policies of those platforms.

7.3 Analytics Services

We use third-party analytics services (such as Google Analytics) to understand how our website is used. These services may collect information about your visits to our and other websites.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For participants aged 13-17, we require parental consent before collecting personal information.

9. International Users

TRILLFIT is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and the application of US privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platforms

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

12. Effective Date

This Privacy Policy is effective as of January 1, 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.